# Return & Refund Policy

**Effective Date: August 29, 2026**

Shed & Shore wants customers to have a clear understanding of our return and refund process before placing an order.

## 30-Day Return Policy

Eligible products may be returned within **30 days of delivery**.

The return period begins on the date the order is delivered.

To request a return, please contact us before sending the product back.

## Return Eligibility

To be eligible for a return, an item should generally:

* Be within the applicable 30-day return period
* Be in its original condition
* Be unused and suitable for resale, where applicable
* Include original packaging and accessories where applicable
* Include the order number or other valid proof of purchase

Some products may have product-specific return restrictions. If special return conditions apply to a product, those conditions will be communicated on the applicable product page or during the purchase process.

## How to Request a Return

To start a return, contact our customer service team.

**Email:** [support@shedandshores.com](mailto:support@shedandshores.com)

Please provide:

* Order number
* Customer name
* Product being returned
* Reason for the return
* Photos or additional information when requested

Do not send a return to the business address shown on this page unless our customer service team has specifically instructed you to do so.

Return instructions may vary depending on the product and reason for the return.

## Return Shipping

Return shipping arrangements and responsibility may depend on the reason for the return and the applicable product.

Our customer service team will provide the appropriate return instructions after reviewing your request.

## Damaged, Defective, or Incorrect Products

If you receive a product that arrives damaged, defective, or different from the product you ordered, contact us as soon as possible.

Please provide your order number and photographs or other relevant information so we can review the issue.

## Refunds

Once an approved return has been received and inspected, we will determine whether the returned product qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

## Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

## Non-Returnable Products

Certain products may not be eligible for return due to their nature, condition, customization, hygiene considerations, or other applicable restrictions.

Any applicable product-specific restrictions will be disclosed where required.

## Contact

**Email:** [support@shedandshores.com](mailto:support@shedandshores.com)
**Phone:** +1 (870) 224-9676

**Business Hours:**
Monday – Saturday: 9:00 AM – 5:00 PM
Sunday: Closed